amrtk's Privacy Policy
Your personal information is very important to us. Read this policy to learn in detail how we collect, use, and keep your data secure.
1 Introduction and Scope
amrtk ("we", "our", or "platform") is a safe and reliable online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy provides a detailed explanation of the information we collect about you when you visit or use our website amrtk.cam ("site"), and how that information is used, stored, and protected.
By using this site, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
This privacy policy is connected to amrtk's Terms and Conditions and will be considered an inseparable part of it.
2 What Information We Collect
Registration and Identity Information
When creating an account, we collect the following information:
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Current address
- Account username and password (in encrypted form)
Financial and Payment Information
To process transactions, we collect:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (where applicable)
- Deposit and withdrawal transaction history
- Total bets and win/loss information
Technical Information
Information collected automatically while using the site:
- IP address and device identifier
- Browser type and operating system
- Login time and session information
- Cookie and local storage data
- Click, scroll, and navigation patterns
Communication and Support Information
Information collected during customer service:
- Live chat conversation records
- Email message content
- Complaints, suggestions, and feedback
- Support ticket history
3 Purpose of Data Use
amrtk uses your personal information only for specific and legitimate purposes. The main reasons for our data use are described in detail below:
3.1 Account Management and Identity Verification
We use your information to manage your account properly, ensure login security, and prevent fraudulent activity. Identity document information is essential for age verification — amrtk is for users aged 21 and above only.
3.2 Financial Transaction Processing
Your payment information is used to manage deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800. Withdrawals are generally completed within 30 minutes to 3 hours.
3.3 Providing Customer Service
Stored contact information is used to provide 24/7 live chat support in Bengali and to ensure your complaints or questions are resolved quickly.
3.4 Security and Fraud Prevention
Technical data is analyzed to detect and prevent unusual transactions, multiple account creation, bonus abuse, and other fraudulent activity. This is essential to protect the interests of all honest players.
3.5 Platform Improvement
By analyzing user preferences and behavior, we work to add new games, improve payment methods, and make the overall user experience easier and more enjoyable.
4 Cookies and Tracking Technology
What are cookies and why do we use them?
Cookies are small data files stored in your browser. amrtk uses the following types of cookies:
- Essential cookies: Required to maintain login sessions and ensure the basic functionality of the site.
- Functionality cookies: Help remember your language preferences, game settings, and personalized experience.
- Analytics cookies: Collect anonymous statistics to understand which parts of the site are used most.
- Security cookies: Used to detect suspicious activity and prevent fraud.
Most browsers offer the ability to control cookies. However, disabling cookies may cause some important features of the site to stop working.
5 Sharing Information with Third Parties
amrtk never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the limited circumstances below:
5.1 Payment Processing Partners
Information is shared as needed with the relevant financial institutions to process bKash, Nagad, Rocket, and bank transfers. These partners have their own privacy policies.
5.2 Technology and Software Partners
Operational information may be shared with providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and Ezugi to operate games. This information is used only to keep gaming services running.
5.3 Legal Obligations
Information may be provided to relevant authorities in response to court orders, regulatory demands, or legal investigations. In such cases, we will make every effort to notify you within legal limits.
5.4 Fraud Investigation Agencies
Relevant information may be shared with the concerned investigating agency in cases of fraud, money laundering, or other illegal activity.
6 Data Protection and Security Measures
SSL Encryption
Our entire platform is protected by SSL (Secure Socket Layer) encryption. All information transmitted between your browser and our servers remains encrypted, so third parties have no way to read that data.
Password Protection
Your password is never stored in plain form. Passwords are encrypted using industry-standard hashing algorithms. No amrtk employee will ever know your password or ask you for it.
Server and Database Security
Our servers are housed in secure data centers and undergo regular security audits. Database access is restricted to authorized personnel only, and every access is recorded.
Internal Policies
amrtk employees are bound by strict confidentiality agreements. Only an employee who needs specific information for their work may access it. Unauthorized access to information is strictly prohibited.
7 Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account and identity information: For the full duration the account is active, and for an additional period after the account is closed as required by law.
- Financial transaction information: At least five years from the date of each transaction — for financial auditing and dispute resolution.
- Communication and support records: Up to two years after the issue is resolved.
- Technical and log information: Typically 90 days, but may be longer in the case of an investigation.
Once the retention period ends, information is securely deleted or permanently anonymized.
8 Your Rights and Controls
Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide a complete list of your stored information within 30 business days.
Right to Correct Information
If any of your information is incorrect, you may request a correction. Most information can be updated directly from the profile section of your account; contact the support team for complex changes.
Right to Request Deletion
Under certain conditions, you may request that your information be deleted. However, immediate deletion may not be possible where there are legal obligations, ongoing disputes, or financial transaction records.
Right to Object to Processing
You may object to the processing of your information for specific purposes. Keep in mind that stopping certain processing may limit the services we can provide.
To exercise any of the above rights, send an email to [email protected] or contact our 24/7 live chat. Once your identity is confirmed, your request will be processed as quickly as possible.
9 Privacy Protection for Minors
amrtk strictly provides services only to users aged 21 and above. We do not knowingly collect information from any minor.
Age is verified at registration, and additional identity documents may be requested in suspicious cases. If we are informed that a minor's information has been collected by mistake, we will immediately close that account and delete the information.
If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.
10 Changes to the Privacy Policy
Notice of Changes
amrtk reserves the right to update this privacy policy from time to time. Before any significant change, we will send a notice to your registered email address and/or display a clear notice on the site.
The date of any change will always be noted at the top of this page under "Last Updated". Continued use of the site after a change will be considered acceptance of the new policy.
We recommend checking this page regularly so you remain informed about the latest privacy policy.
11 Contact Us
For any questions related to privacy
If you have any questions, comments, or concerns about this privacy policy, please contact us. Our team is always ready to assist you in Bengali.