Frequently Asked Questions
All your questions about amrtk answered here
From opening an account to withdrawing money via bKash — find simple and honest answers to all the questions you have about amrtk's services on this page.
amrtk is a safe and reliable online gaming platform for players in Bangladesh. We receive thousands of questions every day — about account registration, transactions via bKash and Nagad, the rules for slots and cricket betting, bonus terms, and responsible gaming. The most frequently asked questions are organised into 5 categories below. If you do not find the answer to your question, contact our 24/7 live chat.
Account and Registration
To register at amrtk, you need an active mobile number, an email address, and your correct date of birth. The registration process takes only a few minutes. Keep in mind that amrtk is only for people aged 21 and above — so confirming your correct age is required. Only one account can be opened per phone number.
After registration, an OTP code will be sent to your mobile. Enter that code in the designated field to complete verification. Before a withdrawal, amrtk may ask for a government-issued ID to confirm your identity. This process is essential to ensure the security of your account.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and a reset link or code will be sent to you. Use it to set a new password. If you run into trouble, get direct help in Bengali through amrtk's 24/7 live chat support.
No. Under amrtk's policy, one person may operate only one account. Attempting to open multiple accounts using the same device, number, or identity may result in all accounts being suspended and balances being forfeited. This rule is strictly enforced to ensure fair play.
If your account gets blocked, email [email protected] or contact us via live chat. Our team will verify the reason and provide a resolution quickly. If the security check is successful, the account will be reactivated.
Deposits and Withdrawals
Money deposited via bKash or Nagad is generally added to your amrtk wallet instantly. During periods of network congestion, there may be a delay of up to 5-10 minutes. Rocket and bank transfers may take slightly longer. The minimum deposit amount is ৳300 for any method.
The withdrawal process at amrtk is usually completed within 30 minutes to 3 hours. Requests from verified accounts are processed faster. Bank transfers may take slightly longer. The minimum withdrawal amount is ৳800.
amrtk does not charge any additional fees of its own for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges according to their respective service terms. Your bank's charges may apply for bank transfers.
Log in to amrtk and go to the cashier or deposit section, select Nagad as your payment method, and send money from the Nagad app to the indicated number. Save the transaction ID. The minimum deposit is ৳300. If you have any issues, let us know via live chat.
The most common reasons for rejection are an incomplete account verification, unmet bonus wagering requirements, or not meeting the minimum withdrawal limit of ৳800. Make sure these are in order. If the issue persists, write to [email protected] with the details — the team will respond quickly.
Games and How to Play
amrtk's cricket betting section offers markets for BPL as well as international and domestic tournaments. Bets can be placed before the match starts and during live play. You can participate in various markets such as match winner, total runs, and top run scorer. amrtk's terms and conditions apply in the event of an abandoned or drawn match.
RTP, or Return to Player, is a theoretical percentage that gives an idea of how much a game returns to players over the long term. For example, a 96% RTP means that on average there is a chance of ৳96 returning for every ৳100 wagered — but this is a mathematical average over millions of spins, not a guarantee for each round. All games at amrtk run on certified random number generators (RNG).
Yes, amrtk is fully mobile-friendly. You can play directly from the browser on an Android or iOS device — no separate app download is needed. Slots, live casino, and cricket betting — all sections work well on a mobile screen. Make sure you have a stable internet connection for the best experience.
amrtk's live casino section features games from reputable providers such as Evolution Gaming and Ezugi. These games are played via live streaming with real dealers and are regularly audited by third-party auditors. Ensuring fair play is a core commitment of amrtk.
Aviator is a crash-style game by Spribe. A plane takes off and a multiplier keeps increasing. You need to cash out before the plane "crashes". The longer you wait to cash out, the higher the multiplier — but the risk is also higher. You have the option to place two bets at the same time, which helps with strategic management.
Yes, amrtk offers in-play or live betting on major cricket events including the T20 World Cup, IPL, and BPL. Odds are updated over-by-over while the match is in progress. Staying attentive to live markets makes it possible to take advantage of good opportunities.
Bonuses and Promotions
New members will receive a 200% bonus on their first deposit — up to ৳20,000. This means if you deposit ৳5,000, you will receive an additional ৳10,000 as a bonus. If a promo code is required to claim the bonus at the time of your first deposit, apply it at the cashier. Once the bonus is automatically added, you can start playing.
A wagering requirement means you must place bets totalling a specified multiple of the bonus amount before you can withdraw it. The wagering requirement for the amrtk welcome bonus is 10 times. This means if you receive a ৳10,000 bonus, you must place a total of ৳100,000 in bets before withdrawing.
amrtk's VIP program has 4 levels. The Bronze level offers weekly cashback of up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8%. By playing regularly, you can naturally move up to higher levels. Special offers and personalised benefits are also available at higher levels.
Bonus funds can be used across most sections — slots, live casino, and cricket betting. However, certain games may be excluded under the terms of specific promotions. The detailed terms of each bonus offer can be found on the amrtk promotions page or by asking via live chat.
amrtk regularly runs reload bonuses, weekly cashback, and special event offers for existing members. Visit the promotions page or ask via 24/7 live chat to see the current list of promotions. Special offers may be available during Eid, BPL, and special tournaments.
Security and Responsible Gaming
amrtk uses full SSL (Secure Sockets Layer) encryption technology, through which your personal information and financial transactions remain protected. Our servers undergo regular security audits. Your information is never sold or shared with third parties.
Yes. amrtk is only for people aged 21 and above. Age is verified at the time of registration and an ID may be requested if needed. Accounts belonging to minors will be closed immediately and no payments will be made.
Yes. If you feel that gaming is going beyond your control, use the self-exclusion option. It is possible to restrict your account for a set period of time or permanently. To use this feature, send a request to [email protected] or contact us via live chat — we will help without hesitation.
amrtk places the highest importance on responsible gaming. You can set your own daily deposit limit, weekly betting limit, or session time limit. Once these limits are set, they cannot be changed for the next 24-72 hours — which protects against impulsive decisions.
amrtk's support team is ready to help in Bengali via live chat 24 hours a day, 7 days a week. The chat option is always visible at the bottom of the platform. You can also get in touch by email: [email protected]. All communication can be done in Bengali.
Still have a question?
Our Bengali-speaking support team is always ready to answer any question. Contact us via live chat or email.
24/7 Live Chat (in Bengali)
[email protected]